Frequently Asked Questions

Your complete guide to orders, shipping, warranty & support

What makes your watches premium?
1
We use luxury-grade materials, precision engineering, and strict quality standards to ensure long-lasting performance.
Do you offer international shipping?
2
Yes. All international orders include tracking and are delivered via secure logistics partners.
Are your watches water-resistant?
3
Each product page lists the specific water-resistance rating. Many models are suitable for daily splash exposure.
How do I choose the right size?
4
Refer to our size guide or contact support with your wrist measurement for personalized advice.
Do you provide warranty?
5
Yes, every watch includes a manufacturer warranty covering defects and mechanism issues.
Can I cancel my order?
6
Orders can be canceled within 2 hours if not yet shipped. Contact support immediately.
What is your return policy?
7
Returns are accepted within 7 days of delivery if unworn and in original packaging.
How long does delivery take?
8
US shipping usually takes 3–5 business days. International shipping varies by country.
Are payments secure?
9
Yes — we use Stripe and PayPal (PCI-certified secure gateways) for all payments.
Can I track my order?
10
A live tracking link is emailed once your order is shipped.
Do you offer gift packaging?
11
Yes, premium gift-wrap options are available at checkout.
How can I contact customer support?
12
Email us anytime at support@premiumwatchbrand.com.
PremiumWatchBrand – USA’s Trusted Luxury Watch Store

 

Premium Watch Brand LLC

 

30 N Gould St, STE R
Sheridan, WY 82801, USA

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Customer Support support@premiumwatchbrand.com

Sales Enquiries sales@premiumwatchbrand.com

Contact Support

Phone:
+1 (334)781-6400

Business Hours: Mon–Sat, 9 AM – 6 PM (EST)

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